pinoygame Terms & Conditions

1 Acceptance of Terms

By accessing pinoygame at pinoygame.vu, creating an account, or placing any bet or wager, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.

If you do not agree with any part of these terms, you must not use the platform. Continued use of pinoygame following any update to these terms constitutes your ongoing acceptance of the revised version.

2 Account Eligibility

To register and maintain an active account on pinoygame, you must meet all of the following conditions:

• You are at least 21 years of age at the time of registration.
• You are physically located in the Philippines at the time of accessing the platform.
• You are not subject to any court order, guardianship arrangement, or legal restriction that prohibits you from entering into binding agreements.
• You are registering on your own behalf, not on behalf of a third party.
• You have not previously been excluded or banned from pinoygame for any reason.

pinoygame reserves the right to request proof of age and identity at any time. Accounts found to belong to players under the age of 21 will be immediately closed and any funds handled in accordance with applicable rules.

3 Account Registration and Verification

Each player may hold only one active pinoygame account. Creating multiple accounts is a breach of these terms and may result in all associated accounts being suspended and balances voided.

Registration Requirements

During registration, you are required to provide accurate and complete information including your full legal name, date of birth, valid contact details, and a working mobile number for OTP verification.

KYC Verification

Before your first withdrawal, pinoygame requires identity verification (KYC). You will be asked to submit a valid Philippine government-issued ID. This process protects your account and is required for all withdrawal requests. Accounts that fail to complete KYC may have their withdrawal requests placed on hold until verification is satisfied.

Account Security

You are responsible for maintaining the confidentiality of your login credentials. Do not share your password with anyone. pinoygame will never ask you for your password via chat, email, or phone. If you suspect unauthorised access to your account, contact support immediately through your registered account.

4 Deposits and Withdrawals

All financial transactions on pinoygame are conducted in Philippine Peso (₱ PHP). There are no currency conversion features on the platform.

Deposits

Deposits can be made through supported Philippine payment channels including local bank transfers and e-wallets. Specific channel availability and processing times are shown at the time of deposit. pinoygame does not accept deposits via credit cards or cryptocurrency.

Withdrawals

Withdrawal requests are processed to your verified Philippine bank account or local e-wallet. The payout account must match the name on your verified pinoygame account. For details on processing timelines and available channels, visit the Withdrawal page. VIP members receive priority processing — see the VIP page for tier benefits.

General Transaction Rules

• Funds in your pinoygame balance cannot be transferred to another player's account.
• pinoygame reserves the right to request additional documentation for large or unusual transactions.
• Deposits made in error cannot be reversed once credited to your account and used in gameplay.
• Minimum and maximum transaction amounts apply and are shown during the deposit or withdrawal process.

5 Betting and Game Rules

All bets placed on pinoygame — including sports betting, live in-play wagers, casino games, eBingo, and poker — are subject to the following general rules.

• A bet is final and binding once it has been accepted and confirmed by the system. You cannot cancel or modify a bet after confirmation.
• In-play betting markets may suspend or close at any time during a live event. Bets accepted before a suspension remain valid unless the event is voided.
• pinoygame reserves the right to void bets placed on markets affected by system errors, incorrect odds, or events outside normal operating conditions.
• The outcome of casino games is determined by certified random number generators (RNGs) operated by the respective game providers. pinoygame does not alter game outcomes.
• For sports betting, results are determined by the official outcome of the event as confirmed by the relevant governing body.

6 Promotions and Bonuses

pinoygame may offer promotions, bonuses, cashback, or other incentive programmes to its players from time to time. Any such offer is subject to specific terms that will be communicated at the time the promotion is made available.

• Promotional offers are available to eligible accounts only and may not be combined unless stated otherwise.
• pinoygame reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
• Abuse of promotional offers — including but not limited to creating multiple accounts to claim the same offer — will result in disqualification and may lead to account suspension.
• Bonus funds may be subject to wagering requirements before they can be converted to withdrawable cash. These requirements are specified in the individual promotion terms.

No specific bonus percentages, amounts, or wagering multipliers are stated on this page. Always check the active promotion details inside your pinoygame account for the current and accurate terms of any offer.

7 Prohibited Conduct

The following actions are strictly prohibited on pinoygame. Engaging in any of these may result in account suspension, bet voidance, and forfeiture of funds:

• Registering more than one account on the platform, whether under your own name or another person's.
• Using automated software, bots, scripts, or any other system to place bets or interact with the platform outside of normal use.
• Exploiting software bugs, glitches, or pricing errors to gain an unfair advantage. Any winnings derived from such errors may be voided.
• Colluding with other players in poker, casino games, or betting markets to manipulate outcomes.
• Using the platform for money laundering or any other illegal financial activity.
• Providing false information during registration or KYC verification.
• Allowing another person to use your account, including any commercial arrangement.

8 Privacy and Data

pinoygame collects and processes personal data as described in our Privacy Policy. By using the platform, you consent to the collection and use of your data for the purposes described in that policy, including account management, KYC verification, fraud prevention, and customer support.

We use SSL encryption on all sessions and never store your payment credentials on our servers beyond what is necessary for transaction processing. OTP authentication adds an additional security layer to login and withdrawal actions.

9 Responsible Gaming

pinoygame is committed to providing a safe and responsible gaming environment. We offer tools to help you manage your gaming activity, including deposit limits, session time limits, and self-exclusion options.

Online gaming carries financial risk. There is no strategy that guarantees a profit, and losses are a real and expected outcome of gambling. We encourage all players to:

• Set a gaming budget before each session and stick to it.
• Take regular breaks and avoid extended sessions.
• Treat gaming as entertainment, not as a source of income.
• Never chase losses by placing larger bets to recover.
• Seek help if gaming feels out of control.

Full details on available tools and support resources are on the Responsible Gaming page. This platform is strictly for adults aged 21 and above.

10 Account Suspension and Termination

pinoygame reserves the right to suspend, restrict, or permanently close any account at its discretion, including but not limited to cases where:

• A player has breached any part of these Terms and Conditions.
• Fraudulent, illegal, or suspicious activity has been detected on the account.
• The player has requested self-exclusion through the responsible gaming tools.
• A player is found to be under 21 years of age.

Upon account closure, any withdrawable balance will be processed to the verified payout method on file, subject to outstanding verification requirements and these terms. Bonus funds that have not met wagering requirements will be forfeited upon account closure.

Players may also voluntarily close their own account at any time by contacting customer support.

11 Limitation of Liability

pinoygame provides the platform on an "as available" basis. While we work to ensure uptime and reliability, we cannot guarantee uninterrupted access at all times.

• pinoygame is not liable for losses caused by service interruptions, technical faults, or internet connectivity issues on your end.
• We are not responsible for any indirect, incidental, or consequential loss arising from the use of the platform.
• In the event of a technical error that results in incorrect odds or game results, pinoygame reserves the right to void affected bets and restore balances to their pre-error state.

Nothing in these terms limits pinoygame's liability in cases of fraud or gross negligence on our part.

12 Changes to These Terms

pinoygame may update these Terms and Conditions at any time. When material changes are made, we will update the "Last updated" date shown at the top of this page and, where appropriate, notify active players through the platform or via registered contact details.

It is your responsibility to review these terms periodically. Continued use of pinoygame after any update constitutes your acceptance of the revised terms. If you do not accept the updated terms, you should stop using the platform and contact support to discuss your options.

13 Contact and Support

If you have questions about these Terms and Conditions or need clarification on any aspect of your account or pinoygame's policies, our customer support team is available 24 hours a day, 7 days a week.

You can reach us through the support chat available after logging in to your account. Alternatively, you can find general information on the FAQ page. For policy-related enquiries, contact us at:

[email protected]

We aim to respond to all enquiries within 24 hours. VIP members receive priority support with faster response times.