pinoygame Privacy Policy

1 Introduction

pinoygame ("we", "us", "our") operates the online gaming platform at pinoygame.vu and the pinoygame mobile app, serving players across the Philippines — from Manila and Quezon City to Cebu and Davao.

This Privacy Policy describes how we collect, use, store, and protect your personal information when you register for an account, use the platform, or contact our support team. It also explains the rights you have in relation to your data.

By creating a pinoygame account and using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please do not register or continue using the platform.

2 What Data We Collect

We collect personal data in the following categories:

Account Registration Data

• Full legal name
• Date of birth
• Email address
• Mobile phone number
• Username and password (stored in encrypted form)

Identity Verification (KYC) Data

• Government-issued Philippine ID (e.g., PhilSys, passport, driver's licence)
• Selfie or photo verification, where required

Financial and Transaction Data

• Deposit and withdrawal records in Philippine Peso (₱ PHP)
• Bank account or e-wallet details used for verified payouts
• Transaction timestamps and amounts

Usage and Device Data

• IP address and approximate location
• Device type, operating system, and browser
• Session activity, pages visited, games played, and bets placed
• App version if accessing via the pinoygame Android or iOS app

Communications Data

• Messages sent to or received from customer support
• Notification preferences

3 Why We Collect Your Data

pinoygame processes your personal data for the following purposes:

• Account creation and management: To set up and maintain your pinoygame account, including login authentication via OTP.
• Identity verification: To confirm your age (21+) and identity before processing withdrawal requests, as required for responsible operation of a gaming platform.
• Transaction processing: To process deposits and withdrawals in Philippine Peso through your verified bank account or local e-wallet.
• Fraud prevention and security: To detect and prevent unauthorised account access, multiple-account abuse, and suspicious financial activity.
• Customer support: To respond to your enquiries, resolve account issues, and maintain a record of communications.
• Platform improvement: To analyse usage patterns and improve the pinoygame experience for Filipino players.
• Responsible gaming: To monitor for signs of problem gaming behaviour and facilitate self-exclusion requests where needed.
• Communications: To send you account-related notifications, security alerts, and — where you have consented — information about platform features and offers.

4 Sharing Your Data

pinoygame does not sell your personal data. We share it only in the following limited circumstances:

Service Providers

We work with trusted third-party providers who help us operate the platform — including payment processors, identity verification services, and technical infrastructure providers. These providers are bound by data processing agreements and may only use your data to perform services on our behalf.

Game Providers

When you play casino games or use sports betting markets on pinoygame, the relevant game and betting data may be processed by our game and odds providers. These providers receive only the data needed to deliver and settle your game or bet.

Legal Requirements

We may disclose your personal data if required to do so by applicable Philippine law, a valid court order, or a request from a competent authority. We will only share what is strictly required and will notify you where permitted by law.

Business Transfers

In the event of a merger, acquisition, or transfer of assets, your data may be transferred as part of that transaction. We will notify affected users if such a change occurs.

5 How We Protect Your Data

pinoygame takes data security seriously. The following technical and organisational measures are in place to protect your personal information:

• SSL encryption: All data transmitted between your device and pinoygame servers is encrypted using SSL/TLS protocols — the same standard used by Philippine online banking platforms.
• OTP authentication: Login and sensitive actions like withdrawal requests require one-time password verification to your registered mobile number.
• Password hashing: Passwords are never stored in plain text. They are hashed using industry-standard algorithms.
• Access controls: Access to personal data within our organisation is restricted to staff who need it to perform their role. All staff with data access are subject to confidentiality obligations.
• Session monitoring: Unusual account activity is flagged for review. Multiple failed login attempts trigger account protection measures automatically.

6 Data Retention

pinoygame retains your personal data for as long as your account is active or as necessary to fulfil the purposes described in this policy.

• Account registration data is retained for the duration of your account and for a reasonable period following account closure, as may be required by applicable rules.
• KYC and identity documents are retained for the period required to comply with our obligations and for fraud prevention purposes.
• Transaction records are retained for accounting and dispute resolution purposes.
• Support communication records are retained to provide continuity of service and resolve any subsequent issues relating to past interactions.

When data is no longer required, it is securely deleted or anonymised.

7 Cookies and Tracking

pinoygame uses cookies and similar technologies when you access the platform through a browser. Cookies help us keep you logged in, remember your preferences, and understand how players use the platform so we can improve it.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These handle session management, login state, and security. You cannot opt out of these without stopping your use of the platform.
• Analytics cookies: Used to understand how pages are used, which features are popular, and where technical issues occur. Data collected is aggregated and not linked to individual identities.
• Preference cookies: Remember your language and display settings for a more consistent experience across sessions.

Most browsers allow you to control or delete cookies through their settings. Disabling certain cookies may affect how some parts of pinoygame function.

8 Your Rights Over Your Data

As a pinoygame player, you have rights over the personal data we hold about you. You can exercise these rights by contacting our support team through your account.

• Right to access: You can request a copy of the personal data pinoygame holds about you.
• Right to correction: If any of your personal data is inaccurate, you can ask us to correct it. For name or identity corrections, updated verification documents may be required.
• Right to deletion: You can request that your personal data be deleted, subject to our legal obligations and the need to retain certain records for regulatory and fraud prevention purposes.
• Right to restrict processing: In certain circumstances, you can ask us to pause the processing of your data while a concern is being resolved.
• Right to object: You can object to your data being used for marketing communications at any time. Opt-out options are available in your account notification settings.

We aim to respond to all data rights requests within a reasonable timeframe. Contact us at [email protected] from your registered email address to submit a request.

9 Minors

pinoygame is strictly for players aged 21 years and above. We do not knowingly collect personal data from individuals under this age. If we become aware that an account has been registered by a person under 21, the account will be closed and any associated data handled in accordance with these terms.

If you are a parent or guardian and believe your child has registered on pinoygame, please contact our support team immediately so we can take appropriate action.

10 Updates to This Policy

pinoygame may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable rules. When we make material changes, we will update the "Last updated" date at the top of this page.

Where changes are significant, we may notify active players via the platform or through their registered contact details. We encourage you to review this policy periodically. Continued use of pinoygame after an update constitutes your acceptance of the revised policy.

11 Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, our support team is available 24/7.

You can reach us through the live chat inside your pinoygame account after logging in. For formal data rights requests, you can also write to us at:

[email protected]

Please use your registered email address when submitting a data rights request so we can verify your identity before processing it. For general platform questions, the FAQ page may have what you're looking for.