Help Centre

pinoygame FAQ — Your Questions Answered

Can't find what you're looking for in the main pages? This FAQ covers the most common questions from Filipino players about registration, login, deposits, withdrawals, games, betting, and account security.

Account Payments Games Sports Security Responsible Gaming
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30+ Questions
Across 6 categories
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24/7 Support
Live chat available
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For Filipino Players
Localised for PH
₱
All Transactions PHP
Philippine Peso only
Quick Help

What Do You Need Help With?

Jump to the section that's most relevant to you, or scroll through all categories below.

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Registration and Account Setup

Questions about creating your pinoygame account, the requirements, verification steps, and what you need before your first deposit. See answers in the Account section below.

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Deposits, Withdrawals, and PHP

Everything about funding your account and getting your money out — supported channels, processing times, and limits. All transactions on pinoygame are in Philippine Peso.

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Casino Games and Slots

Queries about live baccarat, roulette, blackjack, dragon tiger, slot machines, eBingo, and online poker. Find out what's available and how games work on pinoygame.

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Sports Betting

Answers on how to place bets, what markets are available for PBA, basketball, boxing, volleyball, and esports, and how in-play betting works on pinoygame.

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Account Security and Login

Help with login issues, password resets, OTP verification, and protecting your account. Also covers what to do if you suspect unauthorised access.

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Responsible Gaming

Information about deposit limits, self-exclusion, cooling-off periods, and where to get help if gaming is becoming a problem. pinoygame supports players aged 21 and above.

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Account & Registration Deposits & Withdrawals Casino Games Sports Betting Security & Login Responsible Gaming
Still Need Help?

Our support team is available 24/7. If your question isn't answered here, reach out through the live chat inside your pinoygame account.

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Account & Registration

Head to the Register page and fill in your full name, mobile number, email address, and date of birth. You'll then verify your mobile number via OTP. The whole process takes less than two minutes. Registration is free.

You must be at least 21 years old to create and use a pinoygame account. Age is verified during the KYC process before your first withdrawal. Accounts found to be held by players under 21 are closed immediately.

No. pinoygame allows only one account per player. Creating multiple accounts is a breach of our Terms & Conditions and may result in all accounts being suspended. If you've lost access to your account, contact support rather than creating a new one.

KYC (Know Your Customer) is an identity verification step required before your first withdrawal. You'll need to upload a valid Philippine government-issued ID — such as a PhilSys card, passport, or driver's licence. It's a one-time process and protects your account from unauthorised access.

Yes. pinoygame is available to eligible Filipino players across the country — whether you're in Manila, Quezon City, Cebu, Davao, or elsewhere. You need an active Philippine mobile number to complete OTP verification during sign-up.
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Deposits & Withdrawals

All transactions on pinoygame are in Philippine Peso (₱ PHP). There are no currency conversion fees, and your balance is always displayed in PHP.

pinoygame supports Philippine bank transfers and local e-wallets for deposits in PHP. Available payment channels are shown inside your account when you initiate a deposit. All transactions must be made from accounts registered in your own name.

Withdrawal processing times depend on the channel you use and whether your KYC is complete. Verified accounts generally experience faster processing. For full details on timelines and supported channels, visit the Withdrawal page.

No. pinoygame does not accept cryptocurrency or credit cards for betting deposits or withdrawals. Supported channels are Philippine bank transfers and local e-wallets in PHP.

Common reasons include incomplete KYC verification, unmet wagering requirements on bonus funds, a mismatch between your account name and payment account name, or technical issues with the receiving bank or e-wallet. Contact support through your account for specific assistance.
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Casino Games & Slots

pinoygame offers live casino games including baccarat, roulette, blackjack, dragon tiger, and sicbo — with real dealers streamed in real time. There are also hundreds of online slots, eBingo, and online poker tables. Visit the Casino page for the full list.

Yes. All casino games on pinoygame work on mobile browsers and through the pinoygame app. For the best mobile experience, download the app from the App page. Both Android and iOS are supported.

pinoygame works with established game providers whose titles use certified random number generators (RNG) for slot and table games. Live casino games use real physical equipment monitored by real dealers. No outcome is guaranteed — all games have an inherent house edge, and losses are a normal part of gaming.

eBingo is an electronic version of the traditional Filipino bingo game, popular across the country. You purchase virtual cards, and numbers are drawn electronically. It's a fast-paced, easy-to-learn game available inside your pinoygame account after login.
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Sports Betting

pinoygame covers a wide range of sports popular with Filipino bettors — including PBA and NBA basketball, Philippine boxing, volleyball, esports (Mobile Legends, Dota 2, CS2), and local and international football. International leagues and tournaments are also available. Visit the Sports page or Betting page for available markets.

Yes. pinoygame offers live in-play betting on supported events. Odds update in real time as the match progresses. In-play markets are available for basketball, football, esports, and select other sports.

Log in to your account, navigate to the Sports or Betting section, find the event and market you want, and click the odds to add a selection to your bet slip. Enter your stake in PHP, review your potential return, and confirm the bet. Your account balance updates immediately.

Once a bet is confirmed, it generally cannot be cancelled or changed — this is standard practice across sports betting platforms. Review your selections and stake carefully before confirming. If you believe an error has occurred, contact support immediately.
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Security & Login

pinoygame uses SSL encryption on all pages to protect your personal data and transactions. OTP verification is used for logins from new devices and for withdrawal requests. Your data is handled in line with our Privacy Policy.

Contact the pinoygame support team through the live chat on the main site. Have your registered mobile number or email address ready. The team will verify your identity and help you regain access to your account securely.

OTP (One-Time Password) is triggered for logins from unrecognised devices and for withdrawal requests. This is a security measure to confirm it's really you taking the action. The OTP is sent to your registered Philippine mobile number via SMS.

Contact pinoygame support immediately through live chat. Change your password as soon as you can regain access. Our team can freeze account activity while an investigation is conducted. Never share your password or OTP with anyone — pinoygame staff will never ask for these.
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Responsible Gaming

Yes. pinoygame allows players to set daily, weekly, or monthly deposit limits. Once your limit is reached, no further deposits are accepted until the period resets. Contact support through your account to set or adjust a limit. Limits can be decreased immediately; increases take effect after a cooling-off period.

Self-exclusion suspends your account for a defined period, during which you cannot log in, deposit, or place bets. Contact pinoygame's support team to activate it. All self-exclusion requests are processed promptly and without question. For more information, visit the Responsible Gaming page.

No. pinoygame does not guarantee winnings or endorse any betting strategy that claims to eliminate risk. All casino games and sports betting markets involve an element of chance. Losses are always possible, and you should only play with money you can comfortably afford to lose.

pinoygame has a dedicated Responsible Gaming page with full details on all available tools — deposit limits, session time limits, cooling-off periods, and self-exclusion. It also includes a self-assessment checklist and practical tips for keeping your gaming healthy.
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Got Your Answer? Now Get Playing on pinoygame

New players — create your free account in under two minutes and access live casino, sports betting, slots, eBingo, and more. Existing members — log back in and pick up where you left off. For players aged 21 and above only.

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Still Have Questions?
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Play Responsibly — pinoygame is for Adults Aged 21 and Above

Online gaming involves real financial risk. No outcome is guaranteed. Set a budget before you play and only use money you can afford to lose. pinoygame provides tools including deposit limits, session controls, and self-exclusion. Learn more on our Responsible Gaming page. For platform rules, see our Terms & Conditions and Privacy Policy.